Wednesday, September 5, 2012

Jobs at Caliber Point - Caliber Point hiring " Team Lead – Trainee" for B.E/B.Tech graduates,Nagpur-September 2012

Job Description ID : #005

Project : Operations

Position : Trainee Team Leader

Responsibilities : 
Resource Management:
  • Responsible for periodic resource estimation and planning based on current attrition rates,
       increasing volumes and buffer estimation.

  • Controlling Absenteeism and Attrition of the team.

  • Responsible for resource utilization.

  • Handling of team issues and queries (not related with production) effectively and timely
       escalation of the same as and when required.

  • Production:

  • Responsible for allotment of work and job creation for team members as and when required
       and acquiring the required production out from the team.

  • Responsible for downloading work (If Required) and for dispatching completed jobs to clients.

  • Responsible for resource utilization as per the volumes.

  • Responsible For Shift Monitoring And Control

  • Responsible For Maintaining And Updating Team Skills Matrix

  • Responsible for maintenance of Client Production Report, Turn Around Time (TAT) report, Client
       Accuracy Report and Internal Quality Report, Error and production reports, Daily dashboards.

  • Creating and presenting WSR’s and SMR’s.

  • Responsible for tracking process related errors and issues and giving feedback to team
       members on errors and suggesting methods for improvement on the same.

  • Analyzing the root cause of an issue/problem and resolve the issue/problems faced by the

  • Ensuring process improvement by identifying areas and methods for improvement
       (Re-engineering) and implementing any changes approved on the process

  • To mentor, motivate and lead team members towards project completion and providing
       technical leadership at process level.

  • Client Management
  • Interacting with client (oral and written) on a daily basis (for project related issues and queries,
       for sending the necessary reports, on completion of work, for new updates etc)

  • Coordinating with the client in transitioning of a process during the inception of a project.

  • Should have transitioned processes (not mandatory)

  • Understanding the client requirements and updates and passing the same information to the
       team members.

  • Performance Management
  • Analyzing the team performance and identifying the training needs and providing inputs to the
       PM (if required).

  • Giving feedback to the team based on their performance

  • Ensuring training/refresher trainings are conducted by SME’s on a regular basis.

  • Providing inputs to the PM’s on performance of the teams, training needs of the team members,
       rewards and recognitions, confirmation of probationary team members etc.

  • Involved in taking appraisals of the team members with the PM’s.

  • Compliances
  • Adherence to company policies, rules and regulations

  • Responsible for complying with all QMS, ISMS Policies and other organizational policies of the

  • Ensuring the TAT and SLA’s are met by the team.

  • Facing ISMS, QMS and other audits (if required)

  • Qualifications
  • Engineer (from any specialization)

  • Soft skills required
  • Excellent Oral and Written Communication skills

  • Good client interfacing skills

  • Good mentoring skills

  • Energetic and self driven individual

  • Self motivated and team worker

  • Work Experience
     : Fresher / 1 - 5 years of work experience as a TL or Asst. TL BPO industry 

    Location : Nagpur 

    Office Timings : Should be flexible to work in all the shifts (7 am – 3 pm, 3 pm to 11 pm, 11 pm to 7 am, 8.30 am to 6 pm, 6 pm to 3.30 pm) 


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