Job Description ID : #005
Project : Operations
Position : Trainee Team Leader
increasing volumes and buffer estimation.
escalation of the same as and when required.
and acquiring the required production out from the team.
Accuracy Report and Internal Quality Report, Error and production reports, Daily dashboards.
members on errors and suggesting methods for improvement on the same.
(Re-engineering) and implementing any changes approved on the process
technical leadership at process level.
Client Management :
for sending the necessary reports, on completion of work, for new updates etc)
Performance Management :
PM (if required).
rewards and recognitions, confirmation of probationary team members etc.
Soft skills required :
Work Experience : Fresher / 1 - 5 years of work experience as a TL or Asst. TL BPO industry
Location : Nagpur
Office Timings : Should be flexible to work in all the shifts (7 am – 3 pm, 3 pm to 11 pm, 11 pm to 7 am, 8.30 am to 6 pm, 6 pm to 3.30 pm)